Company ReviewWestern Pest Control

16 min read| Updated for April, 2023

Western Pest Services is a general pest control company that has been in business for nearly 100 years. While it does offer wildlife exclusion services, the animals it will rid your property of is more limited than other companies. Western Pest services five states in the Northeast and technicians are trained to handle mice, rats and squirrels inside your home. They are friendly, knowledgeable and professional. On the company’s website, exclusion services for bats, birds, groundhogs, raccoons, skunks and voles are listed. If you call Western Pest to get rid of those animals, they will help by contracting the job out to Critter Control, a sister company that specializes in wildlife removal.

16 min read| Updated for April, 2023
Western Pest Services logo
4 stars
4 stars
3 stars
4.5 stars
3.5 stars

Our Review

Western Pest is a sizeable and long-standing pest control company. They perform animal removal, but the list of critters they cover is not as extensive as some other companies who specialize in the service. You can call the company for a free inspection. There’s also an online chat option to help you get the information you may need. Technicians offer several ways to get rid of rodents and squirrels inside your home and the methods they use are safe and humane.

4 stars
Western is a reliable company with knowledgeable and helpful employees.
Because all calls are routed through a call center, it may take some time and talking to multiple people to get the information you need.


Overall, you will find customers are pleased with Western Pest and the services they perform. Technicians are considered to be very knowledgeable, friendly and professional. They consider the company to be reliable and trustworthy and their services thorough and effective.

Western operates a call center and has one general number for all branches to sign up and receive services. Sometimes, depending on your need, you may be re-routed to other people or given other numbers to call to finally get the information or service you are looking for. Based on our experience of calling Western, even if you are re-directed, all the customer service representatives are friendly and helpful.

pile of snakes
3 stars
Western Pest offers a pest cleanup service to clean and disinfect the area where rodents and squirrels may have taken up residence in your home.
Western Pest technicians only exclude mice, rats and squirrels. It contracts out services to rid your home of bats, birds, groundhogs, raccoons, skunks, and voles.

Features & Services Provided

Western Pest is a general pest control service, but they do offer wildlife removal for certain animals.
  • Bats
  • Birds
  • Flying Squirrels
  • Groundhogs
  • Mice
  • Raccoons
  • Rats
  • Skunks
  • Squirrels
  • Voles

Wide Range of Treatment Options – Broken Up Between 2 Companies

Western Pest technicians are trained to rid your home of mice, rats and squirrels. If you have rats or mice in your home or attic, technicians will inspect the property, figure out where the rodents are and lay snap traps, bait stations or glue boards – depending on what they consider to be the best method.

In order to completely get rid of any creature that doesn’t belong, you have to figure out how they’re getting inside. Technicians will seal off cracks and crevices they identify to be potential entry points to keep rodents out and keep them from coming back. If squirrels are the problem, the technician may trap the animals or install one-way doors, so the squirrel can get out but not get back in.

Western Pest uses a sister company called Critter Control to get rid of bats, birds, groundhogs, raccoons, skunks, and voles. Critter Control specializes in wildlife removal. Technicians will first inspect your property to figure out where the animal is getting in and what kind of animal it is. They will trap and remove the animal, if needed. Technicians will make repairs to entry points and also clean and sanitize the area – since so many of these types of critters carry germs and diseases that can make humans sick.

Critter Control has a satisfaction guaranteed promise that will ensure you get the service you want and deserve.

Pest Cleanup Program

Even when the rodents are gone, the mess they leave behind must be cleaned up. It’s often not a job you should do yourself. Cleaning should be done in a way that doesn’t cause widespread airborne contamination in your home – or make you sick from mishandling the mess. Western Pest offers a Pest Cleanup Program for rodent and squirrel damage inside your home.

Specially trained technicians will first use a vacuum equipped with a HEPA filter to gather up any droppings the mice, rats or squirrels leave behind. The HEPA filter will trap the particles and keep them from infiltrating your air. They will also perform what’s called a Western PurClean. It’s a professional disinfectant treatment that is safe for you and your family and will kill 99.99 percent of bacteria, viruses and fungi. Technicians will wipe down the area and then spray it with a misting device that will cover large surfaces, as well as the nooks and crannies of the space. The area has to be left undisturbed for 10 to 15 minutes and then it is considered cleaned and sanitized.

4.5 stars
Western Pest has a long-standing and loyal customer base.
Some customers have experienced problems with communication with specific branches.

Customer Support & Consumer Reviews

We read through many customer reviews on Consumer Advocate, Google, Yelp and the Better Business Bureau’s (BBB) website. Most comments you will find about Western Pest are about their general pest control services, so it’s difficult to find reviews and experiences from customers about wildlife removal.

Western Pest Services has an A+ rating with the BBB, but you will find a few customer complaints about response time from a specific branch or location. Many times, you’ll see a direct response from the company apologizing for the lack of response and asking the customer if they will give them a chance to make things right.

Overall, Western Pest is considered to be a great pest control company that provides quality service to its customers. You will often find glowing reviews naming specific technicians and how pleased their customers are with their services.

A Word About Reviews…

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.
3.5 stars
Western offers a payment plan option that will break your service into affordable monthly payments.
A technician has to inspect your property before you know the cost for the service.


Like most pest control companies, you won’t find a price list on the Western Pest website. The company does offer a free inspection and after they come to your property, will give you a quote. Sometimes, animal removal can become expensive so Western Pest does offer its customers a payment plan. As long as your service is a minimum of 501 dollars, you can make monthly payments. Western says the interest is less than what you would pay a credit card company, there’s very little initial out-of-pocket expense and there’s no penalty if you pay the amount off early.


Western Pest has built a reputation on providing quality pest control services. The company has been in business for nearly 100 years and has long-standing and loyal customers. Because it specializes in general pest control, it doesn’t offer a large variety of wildlife removal services. Western Pest technicians are trained to get rid of rats, mice and squirrels inside your home. The other animals listed on their website are removed by Western’s sister company, Critter Control. All services performed are done in a humane and safe way.

More Things To Know

  • Western Pest’s service area cover Connecticut, Delaware, New Jersey, New York and Pennsylvania.
  • Western Pest offers a payment plan for their services to make costly pest control easier to pay for.