Company ReviewCritter Control

15 min read| Updated for March, 2019

Critter Control offers assistance for a long list of wildlife problems and specializes in humane wildlife removal native to its franchise locations. Being in business for over 30 years with an extensive portfolio of services puts them high on the list of top wildlife management and removal. Critter Control’s professionalism and service is praised by consumers across the United States.

15 min read| Updated for March, 2019

OVERALL RATING
4 stars
RELIABILITY
4.5 stars
FEATURES & SERVICES
5 stars
CUSTOMER SERVICE
4 stars
COST
3.5 stars

Our Review


Critter Control offers humane animal removal and control for a full spectrum of wildlife issues and is one of the nation’s top wildlife control companies. They promise a high level of customer satisfaction for most parts of the country with a professional and knowledgeable technician available for every call.

OUR RATING
4.5 stars
PRO

Sets high standards for humane removal that is affordable and offers widespread coverage.

CON

Some states have less coverage than others.

Reliability

Critter Control provides wildlife control and removal services to homes across 41 states in the United States and two Canadian provinces. They have been actively serving the community for over 30 years and have recently expanded. The company’s track record suggests that this expansion has not interfered with their commitment to quality. Online reviews found Critter Control’s call center agents and technicians professional, knowledgeable, and efficient, and have expressed widespread satisfaction with the effectiveness at eliminating wildlife pests. The company has developed a widely-used certification for wildlife removal technicians. They handle of a wide range of animals and offer satisfaction guarantee.

raccoons in a cage

OUR RATING
5 stars
PRO

Offers a Limited Lifetime Warranty and stands out for its long list of wildlife while staying committed to humane treatment.

CON

Does not provide free initial on-site inspections at every location.

Features & Services

Each Critter Control branch provides eco-friendly wildlife management services and integrated animal control to homeowners, commercial clients, property management companies and more, giving the company a portfolio that covers a wide range of problematic wildlife.

The services that can be expected when choosing Critter Control are species-specific, no-trap animal removal techniques featuring excluders and one-way doors, the use of eco-friendly animal repellents and deterrents, education and consumer awareness regarding follow-up procedures, professional grade animal proofing, and humane animal handling.

Some of the wildlife they remove include:

  • Raccoons
  • Squirrels
  • Bats
  • Rats
  • Alligators
  • Beavers
  • Coyotes
  • And various stinging insects

Not only do they provide efficient, humane removal services for their customers, they also have a helpful interactive website that aids in communication for when customers are ready to talk to a professional. Critter Control’s website also provides a gallery for wildlife identification and a large amount of audio resources and videos to help you identify what type of wildlife you might be dealing with.

Critter Control customers can call and talk to a technician to receive an estimated price range for a service needed, but a thorough inspection is required to provide an exact cost. Not every Critter Control branch offers free initial inspection; call your local office to see if the one near you does.

pigeons

OUR RATING
4 stars
PRO

Customer reviews show that Critter Control technicians are easy to work with and very informative.

CON

Some reviewers felt technicians overstated the risks from the wildlife problem.

Customer Support & Reviews

Reviews vary by each location for Critter Control, but were generally positive and credit Critter Control techs with being knowledgeable about wildlife issues and working to educate consumers about the animal that was causing them issues.

There were a few reports of billing issues, follow-up treatments, and some customers felt the technicians might have exaggerated the degree of their problems and thus, the price.

Punctuality and Professionalism

Overall, customers felt that Critter Control technicians were extremely professional, friendly, and easy to work with. Many of the technicians were specifically mentioned for their willingness to answer questions and their patience.

Effectiveness

There were a few negative comments about Critter Control’s ability to completely remove an animal from a customer’s property, and some had trouble getting a technician back out to their house.

A Word About Reviews…

It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.

OUR RATING
3.5 stars
PRO

Offers “fast and free” phone estimates.

CON

Franchised locations do not offer the same options across the board.

Cost

Costs vary widely when it comes to wildlife management depending on the specific project, location, and methods required for removal. For example, a project that requires extensive trapping and cleanup for multiple animals will be more labor intensive and costly than a single animal that needs to be removed from your home. Any wildlife removal will require specialized care that can become costly depending on the damage and size of the animal. Because of this, most companies do not give you pricing options on their websites.

Some customers said they felt Critter Control’s pricing was on the higher side for the services they sought. With Critter Control being a franchised company, not every location offers on-site initial inspection, but they do offer over the phone estimates. We were able to gather some estimates below for common wildlife removal, based out of Nashville, Tennessee:

Inspection

Critter Control’s base cost for inspections is $129, which includes the perimeter of your property, the crawl space, and your attic if it is accessible. Through this inspection, the technicians can determine where the animal is causing damage around your home and where they might be coming to eat, sleep or otherwise.

Trapping

Critter Control offers trapping as a 10- to 14-day session during which they set traps in the best areas determined by their inspection, return to remove or re-set the trap, and continue to monitor the situation to make sure the animals have been removed. This session costs $489.

Cleanup

Though we don’t have a quote for cleanup costs, Critter Control technicians note that this will vary depending on the extent of the damage. Removing poop and cleaning up urine will be a different cost from any repairs that need to be made, such as if the animal has gotten into an opening in your home or scratched and ruined any part of your household.

Financing Options

Critter Control partners with AMS Financial to provide home improvement loans if you’re in need of servicing that may be outside of your current budget. The loans allow you to pay your fees over a period of time, so you can ensure your problem is taken care of as soon as possible.

bats in flight

Conclusion

Critter Control offers assistance for a long list of wildlife problems and specializes in humane wildlife removal native to its franchise locations. Being in business for over 30 years with an extensive portfolio of services puts them high on the list of top wildlife management and removal. Critter Control’s professionalism and service is praised by consumers across the United States.

More Things To Know

  • Kevin Clark founded Critter Control and is regarded as a leading expert in wildlife control.
  • Critter Control keeps wildlife experts on staff to advise technicians on wildlife issues.
  • The company website offers helpful information about wildlife pests and the issues they cause.
  • Critter Control has developed a nationally-used certification system for wildlife removal technicians that requires its managers to meet.